Cancellation Policy

Last updated: 24/10/26

SHETS is a brand of SOLVIVA (“we”, “us”, “our”). We know plans change, so this page explains when and how you can cancel an order placed at https://shets.in/.

1. When You Can Cancel

You can cancel an order before it is dispatched. Most orders are packed and handed to our courier partner within [1-2] business days, so please contact us as soon as possible.

Once an order has been dispatched, it can no longer be cancelled. If the parcel has already shipped, you can still use our Return, Exchange and Refund Policy once it is delivered, if it qualifies.

2. How to Cancel

To cancel, contact us with:

  • Your order number
  • The name and phone number used on the order
  • The reason for cancellation (optional, but it helps us improve)

Contact SHETS (SOLVIVA):

Email: avinkadam7@gmail.com
Phone / WhatsApp: 9022749055
Support hours: Mon-Sat, 10 AM to 6 PM

Your request is confirmed only when we reply to say the order has been cancelled. If we have already dispatched it by then, we will tell you and the order will continue to be delivered.

3. Refunds for Cancelled Orders

  • Prepaid orders (UPI, card, netbanking): the full amount, including shipping charges, is refunded to the original payment method through our payment gateway (such as Razorpay), usually within [5-7] business days of confirmation. Your bank may take a little longer to show it in your account.
  • Cash on Delivery orders: nothing has been paid, so there is nothing to refund.
  • Payment gateway or bank fees are not charged to you for cancelled orders.

4. Changing Your Order Instead of Cancelling

Ordered the wrong size, colour or style (for example, Single instead of Double, or Flat instead of Fitted)? Before dispatch, we can help you:

  • Change the size, colour or style, subject to stock. If the new item costs more, you pay the difference. If it costs less, we refund it.
  • Update your shipping address or phone number, as long as the order has not been dispatched.

Contact us as early as you can. We cannot change an order once it has shipped.

5. Orders That Cannot Be Cancelled

The following cannot be cancelled:

  • Orders that have already been dispatched or handed to the courier
  • [Sale, clearance or “final sale” items, if marked as non-cancellable]
  • [Customised or made-to-order items, if you offer them]

6. Cancellation by SHETS

We may cancel an order, and refund any amount paid in full, if:

  • The product is out of stock or no longer available
  • There is a pricing or listing error
  • We are unable to deliver to your pincode
  • We cannot verify your order or suspect fraud
  • A payment fails or is not confirmed (the order is not confirmed in this case, as stated in our Terms & Conditions)

We will let you know by email, SMS or WhatsApp, and prepaid refunds will follow the timeline in Section 3.

7. Refusing a Delivery or Missed Delivery

If you refuse a parcel at the door, or we cannot deliver it after [X] attempts because of incorrect details or no response, the order will be returned to us. For these orders:

  • Prepaid: we will refund the product amount after the parcel reaches us and passes inspection, less the shipping and return charges.
  • COD: we may ask for advance payment on future COD orders from the same customer.

Please make sure your address and phone number are correct, and that someone can receive the parcel.

8. Contact Information

For cancellation, order change or refund queries, please contact SHETS (SOLVIVA):

Website: https://shets.in/
Email: avinkadam7@gmail.com
Phone / WhatsApp: 9022749055
Address: SOLVIVA, Flat no. 501, Vision B, Vishrambhag, Sangli, India